bigwinph Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the bigwinph platform, including the website, mobile app, and any related services. It applies to registered players, users browsing the platform without an account, and anyone who contacts bigwinph support.

bigwinph operates exclusively for players in the Philippines. All personal data collected and processed under this policy relates to users located within the Philippines, and is handled in a manner consistent with applicable Philippine data privacy standards.

2 What Personal Data We Collect

bigwinph collects personal data that is necessary to operate the platform, verify player identity, process transactions in PHP, and comply with applicable legal and operational requirements. The categories of data we collect include:

bigwinph does not collect unnecessary personal data. We do not request data that is not required for the purposes listed in Section 3 of this policy.

3 How We Use Your Personal Data

bigwinph uses your personal data only for specific, legitimate purposes related to operating the platform and serving you as a player. These purposes include:

• Account creation and verification — to register your account, verify your identity through KYC, and ensure you meet the 21+ age requirement before real-money activity is enabled.
• Transaction processing — to handle deposits and withdrawals in PHP through your chosen local payment channels, and to maintain accurate records of all financial activity on your account.
• Platform operation — to deliver the games, sportsbook, live casino, and eBingo services you access, including bet settlement and account balance management.
• Security and fraud prevention — to detect suspicious activity, prevent unauthorised access, enforce the one-account rule, and investigate any reported or detected fraud.
• Customer support — to respond to your queries, resolve disputes, and process account change requests.
• Responsible gaming — to monitor for signs of problematic gaming behaviour and to administer deposit limits, session controls, or self-exclusion where requested or required.
• Legal and regulatory compliance — to meet applicable obligations, including record-keeping, anti-money laundering checks, and responding to lawful requests from relevant authorities.
• Platform improvement — to analyse aggregated usage patterns and improve the platform experience. This analysis uses anonymised or aggregated data where possible.

4 How We Share Your Data

bigwinph does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors and e-wallet providers — when you deposit or withdraw using GCash, Maya, Philippine online banking, or bank transfer, relevant transaction data is shared with those payment service providers to complete the transaction. These providers operate under their own privacy policies.
• Game software providers — to deliver slot games, live casino tables, and other content, limited technical data may be shared with the relevant game providers that power those services.
• Identity verification services — KYC verification may involve sharing ID data with a trusted third-party verification provider to confirm your identity against your submitted Philippine government-issued ID.
• Legal and regulatory authorities — bigwinph will share data with law enforcement or regulatory authorities when required to do so by applicable law, lawful request, or court order.
• Fraud and security services — data may be shared with fraud prevention services to protect the platform and its players from fraudulent activity, account takeovers, and financial crime.

All third parties who receive your data are required to handle it securely and in a manner consistent with applicable privacy standards. bigwinph does not authorise third parties to use your data for their own marketing or commercial purposes.

5 Cookies and Tracking

bigwinph uses cookies and similar tracking technologies on the website and app to support platform functionality, analyse usage, and improve the experience for players across the Philippines.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens. These cannot be disabled without impacting platform use.
• Analytics cookies — used to understand how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is aggregated and used to improve the platform.
• Preference cookies — store your settings and preferences, such as your selected language or notification preferences, so you don't need to reconfigure them each visit.

You can manage cookie settings through your browser preferences. Note that disabling essential cookies will affect your ability to use the platform normally. bigwinph does not use cookies to serve third-party advertising.

6 Data Retention

bigwinph retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:

• Account and identity data is retained for the duration of your account and for a defined period after account closure, in line with record-keeping and anti-money laundering obligations.
• Transaction records — including deposits and withdrawals in PHP — are retained for the period required under applicable financial record-keeping requirements.
• Gaming activity logs are retained for operational, security, and dispute resolution purposes for a defined period.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.

When data is no longer required, bigwinph takes steps to delete or anonymise it securely. Players who close their accounts may request confirmation of data deletion, subject to what must be retained for legal compliance.

7 Your Rights Over Your Data

As a bigwinph player in the Philippines, you have rights in relation to the personal data we hold about you. These include:

• Right of access — you can request a summary of the personal data bigwinph holds about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can request that it be corrected. Some data can be updated directly through your account settings.
• Right to deletion — you can request deletion of your personal data. Note that some data must be retained for legal, regulatory, or fraud prevention purposes and cannot be deleted on request.
• Right to object — you can object to the processing of your data for marketing purposes. You can also opt out of marketing communications through your account notification settings at any time.
• Right to data portability — in certain circumstances, you may request a copy of your data in a structured, commonly used format.

8 Children and Minors

bigwinph is strictly for players aged 21 and above. The platform does not knowingly collect personal data from individuals under the age of 21. If bigwinph becomes aware that an account has been registered by a minor, the account will be suspended immediately and any funds associated with it will not be returned.

If you believe a minor has registered an account or provided personal data to bigwinph, please contact support immediately. We take underage gaming seriously and will act promptly on any credible report.

9 Security Measures

bigwinph implements technical and organisational security measures to protect your personal data from unauthorised access, loss, disclosure, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and bigwinph servers.
• OTP-based verification for sensitive account actions, sent to your registered Philippine mobile number.
• Access controls limiting which bigwinph staff can access personal data, based on operational need.
• Monitoring systems to detect and respond to suspicious activity on accounts and the platform infrastructure.
• Regular security reviews of the platform and its data handling practices.

While bigwinph takes these measures seriously, no online platform can guarantee absolute security. Players also have a role in protecting their own accounts — use a strong password, never share your credentials, and report any suspicious activity to bigwinph support immediately.

10 Changes to This Policy

bigwinph may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes to applicable law, or improvements to our data handling practices. Where material changes are made, we will make reasonable efforts to notify registered players — for example, through an in-platform notification or email to your registered address.

The date at the top of this page indicates when the policy was last updated. We encourage you to review this page periodically. Continued use of the bigwinph platform after an update has been made constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how bigwinph handles your data, contact our support team through the platform. You can also reach us at: [email protected] (plain text — not a link).

For broader platform policies, see the Terms & Conditions and our Responsible Gaming page.